UNBOXING MANDATE
HERE'S WHAT YOU MUST DO WHEN YOU RECEIVE YOUR PACKAGE FROM LILOU -Β
- An unboxing video to be shot on the day the package has been delivered to your home.
- The package should be completely sealed prior to unboxing. The PU bag should be intact.
VIDEOS NEEDED:
- A 360 video of the SEALED PU bag.
- A video of cutting the bag, removing the box, unboxing, showing pouch and then finally showing product.
- The video should be shot in clear light.
- The entire unboxing video to be shot in one-go and shouldnβt be edited or several clips cannot be stitched to make it into one video
- No claims of any sort would be accepted without an unboxing video. This has to be sent the day the customer receives the parcel which will be verified via tracking.
DM the video to us on Instagram HERE
Lilou Collection has every right to accept / deny / reject any claim submitted.
This system is put in place to ensure our Lilou community has a satisfactory shopping experience and is mandatory!
Best,
Team Lilou